FAQs
You've got questions, We got answers
Most questions can be answered here.
But if you have a question we dont have in the list reach out below to our email, or DM us on one of the social media platforms!
Shipping & Returns
What is your return policy?
We do not accept returns. However, we are committed to ensuring your satisfaction. If there is a problem with your order, please contact our customer service team within 14 days of purchase and will do our best to resolve any issues. Please see our return policy page for more details.
How can I cancel my order?
Once an order is placed, it cannot be canceled. This policy ensures that we can process and ship your order as quickly as possible. If you have any issues with your order, please contact our customer service team, and we will do our best to assist you.
Where do you ship?
Currently, anywhere in the USA.
How long will it take to ship my order?
In stock orders on weekdays (Monday-Friday) before 12PM EST will process same day. Standard shipping is 3-6 days, and expedited shipping is 1-3 days.
Our Products
Are your products cruelty-free?
Yes, all our products are cruelty-free. We do not test on animals at any stage of product development.
What distinguishes your products from others on the market?
Our products stand out due to their commitment to purity, quality, and effectiveness. We use only the finest natural and non-toxic ingredients, ensuring that each product is safe and beneficial for your skin and hair. Our formulations are carefully crafted to deliver visible results while being gentle and nourishing. Additionally, our products are cruelty-free, vegan, and free from harmful chemicals, making them a healthier choice for both you and the environment.
Are your products acne-safe?
Yes, our products are formulated to be acne-safe. We carefully select non-comedogenic ingredients that do not clog pores, helping to prevent breakouts and promote clear skin. Our formulations focus on balancing and soothing the skin, making them suitable for those with acne-prone skin.
What ingredients do you avoid in your products?
We avoid using harmful chemicals such as parabens, sulfates, phthalates, synthetic fragrances, and artificial colors. Our focus is on using natural, safe, and effective ingredients.
Are the essential oils used in your products therapeutic grade?
Yes, the essential oils used in our products are therapeutic grade. This means they are of the highest quality and purity, ensuring they provide maximum health and wellness benefits. We source our oils from reputable suppliers who follow strict guidelines and standards to ensure the oils are free from contaminants and additives.
What is the shelf life of your products?
Our products typically have a shelf life of 6-12 months. To ensure maximum efficacy, store them in a cool, dry place away from direct sunlight.
Can I use the products if I'm pregnant or nursing?
While our products are made with natural ingredients, we recommend consulting with your healthcare provider before using any new products during pregnancy or while nursing.
Can your products be used on children?
While our products are made with natural, non-toxic ingredients, we recommend exercising caution when using them on children. Some essential oils may be too strong for young skin. Always perform a patch test first and consult with a pediatrician before using any new product on children. For specific age recommendations and safe usage instructions, please refer to the product label or contact our customer service team.
Can I use the Bug Spray on pets?
We recommend consulting with your trusted animal practitioner before using our Bug Spray on pets. While our product is made with natural ingredients, it’s important to ensure it is safe and appropriate for your specific pet.
Are your products safe for sensitive skin?
Yes, our products are formulated with gentle, natural ingredients that are suitable for sensitive skin. However, we always recommend doing a patch test before using any new product.
Purchase Questions
How do I use a promo code?
To use a promo code, simply enter the code in the designated promo code box during the checkout process. Make sure to click "Apply" to ensure the discount is applied to your order. If you have any issues, please contact our customer service team for assistance.
Can I purchase a gift card?
Absolutely! Our gift cards are e-gift cards that are sent directly to the recipient's email address after purchase. This makes it easy and convenient to share the gift of clean beauty with your loved ones instantly.
Can I wholesale your products?
Yes, you can wholesale our products. We offer wholesale options for retailers interested in carrying our clean beauty line. For more information on wholesale pricing, minimum order quantities, and how to get started, please contact hello@onehappykale.com.
How can I contact customer service?
You can reach our customer service team via email at hello@onehappykale.com, or DM us on social media. We’re here to help with any questions or concerns you may have.
